Privacy Policy

Welcome to the Child and Family Psychology Centre website. We understand the importance of protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with the Privacy Act 2020, the Health Information Privacy Code 2020, and our legal and ethical obligations. By accessing or using our website, you consent to the practices described in this Privacy Policy.

Collection of Personal Information

1.1 Personal Information Collected In the course of providing our professional services, we may collect the following types of personal information:

  • Your name, date of birth, contact information.
  • Emergency contact details.
  • Sensitive health information, including medical history and psychological assessment data.

1.2 Collection Methods We collect personal information through the following methods:

  • Information you provide voluntarily when filling out information on our website as a prospective client, intake forms, questionnaires, or other documents during consultations.
  • Reports, assessments and other similar information provided by you, or a referrer or other third party, that directly relate to your psychological assessment and/or treatment (e.g., assessment reports, referral letters).
  • Data obtained through psychological assessments and therapeutic sessions.

Use of Personal Information

2.1 Purposes of Use We use your personal information for the following purposes:

  • Providing professional psychological services.
  • Responding to your inquiries, scheduling appointments, communicating with you regarding your treatment, and managing all administration relating to you as a client of our practice.
  • Complying with all legal and ethical obligations imposed on psychologists in New Zealand.
Access to Personal Information

Only the psychologist and authorised personnel of Child and Family Psychology Centre may access client information (to the extent necessary).


Disclosure of Personal Information

3.1 Confidentiality and Limits As psychologists, we are bound by strict confidentiality obligations. We will not disclose your personal information to third parties without your explicit consent, except in the following circumstances:

  • To protect your safety or the safety of others, including the reporting of potential or actual harm or risk.
  • When required by law or court order.
  • For the purpose of professional supervision, which is conducted with utmost confidentiality.
  • Release of limited information to allow for payment of fees (e.g., consultation dates and services).


Data Security

We implement robust technical, administrative, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Your data is treated with the highest level of confidentiality and stored securely.


Retention of Personal Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable laws, regulations, or ethical guidelines.


Your Privacy Rights

6.1 Access and Correction You have the right to request a copy of the personal information we hold about you and request for it to be corrected if it is not accurate.

6.2 Withdrawal of Consent You may withdraw your consent for the processing of your personal information at any time by contacting us. However, this may impact our ability to provide certain services to you.

6.3 Complaints If you have concerns about how we handle your personal information or believe that we have not complied with the Privacy Act 2020, the Health Information Privacy Code 2020, or our ethical obligations, you have the right to lodge a complaint with the relevant authorities. We would like the opportunity to address your complaint in the first instance so please contact us at office@childandfamily.co.nz with any concerns.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at office@childandfamily.co.nz.


Other

Automatically Collected Information

When you use our website, we automatically collect certain computer information by the interaction of your mobile phone or web browser with our website. Such information is typically considered non-personal information. 

Cookies

Our website uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to personalise the Content that you see on our website. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.

Service Providers and Analytics

We employ third party companies and individuals ("Service Providers"), to operate our website on our behalf, to perform website-related services or to assist us in analysing how our website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

You can opt out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://www.google.com/intl/en/policies/privacy/

Payments processors

We may use third-party payment processors for transactions. We do not store or collect your payment card details. That information is provided directly to our third-party payment processors who adhere to all required standards.